Returns Policy

Subscription Services

Big Truck Guide (BTG) provides monthly and yearly subscriptions to access information that we have organized on our website within our website tools. You can indicate that you would like to cancel your account through the “My Account” page reachable through the top right corner of the Big Truck Guide webpage.

Once you are a monthly or yearly subscriber, Big Truck Guide is obligated to provide you with access to the membership tools that are listed on the member home page.

Monthly Subscriptions are provided on a month-to-month basis and can be canceled anytime before the billing date of the following month. After this date, it is not possible to have your funds reimbursed unless we fail to meet ‘BTG’s commitments’ (see below).

Yearly Subscriptions are provided on a year-to-year basis and can be canceled anytime before the billing date of the following year. After this date, it is not possible to have your funds reimbursed unless we fail to meet ‘BTG’s commitments’ (see below).

BTG’s Commitments are:

We will provide our subscribers with access to the services purchased for the allotted time period. If there are service outages, these outages will not exceed 1% of the time period paid for by our customers. Service outages do not include regularly scheduled maintenance that takes place on a monthly basis and will be scheduled in off-peak hours for US and Canadian customers. If BTG is not operational for more than this time, or stops functioning entirely, you may request a refund of proportional to the time remaining in your month or year by writing to paul@bigtruckguide.com

We strive to have the most accurate information possible on our website and to provide to our customers. However, it is possible that there are mis-interpretations on our website, where we have a different interpretation of information than another agency, such as a law enforcement agency. Because of the difficulty in interpretation of regulations, we cannot take legal responsibility for errors and information on Big Truck Guide is simply a guide to the regulations, and not a vetted, legal interpretation. Please refer to a lawyer for a proper legal interpretation. Please see our legal disclaimer for more information. Because of this, we cannot provide reimbursements for services even if there was a different interpretation of the legal code.

Notwithstanding the above, Big Truck Guide strives to provide the best, most accurate interpretations of the legal codes relating to trucks weights and measures possible and we will strive to improve these interpretations as best as possible.

Other virtual products

Big Truck Guide may offer for sale ebooks and other downloadable materials for sale on its website. The information in these publications is subject to the same legal disclaimer described above. If you are unsatisfied with the information in this documents, you may request a full refund after deleting the material from your electronic equipment, and destroying any physical copies that you have made, and Big Truck Guide will provide a full refund.

Contact Us

We welcome your questions and comments about this privacy policy. Please send an email to paul@bigtruckguide.com for further information.